Troubleshooting
Find what to check when something does not work as expected.
Generation failed
Possible causes
- input was too vague
- target URL was inaccessible
- website required login, MFA, or captcha
- API request was invalid
- temporary service issue occurred
- account or credit state needed attention
Recommended actions
- make the input more specific
- try a smaller scenario
- confirm the URL or API manually
- avoid captcha/MFA-heavy flows
- check account and credit status
- retry after reviewing the product message
Download not working
Possible causes
- browser blocked the download
- generation did not complete successfully
- artifact link expired
- network issue occurred
- history entry is incomplete
Recommended actions
- retry from history
- refresh the page
- check browser download settings
- try another browser
- contact support with run ID if the issue continues
Credits look incorrect
- check recent activity
- review product history
- confirm whether the action completed successfully
- confirm whether the action was billable
- contact support with account email and run ID
Script does not run locally
- missing dependencies
- browser tooling not installed
- local environment mismatch
- target application inaccessible
- test data differs from generation input
- script requires local adjustment
API request failed
| Issue | Likely cause |
|---|---|
| 400 Bad Request | Invalid request format or missing required field. |
| 401 Unauthorized | Missing or invalid authentication. |
| 403 Forbidden | Permission or token does not allow access. |
| 404 Not Found | Incorrect endpoint. |
| 405 Method Not Allowed | Wrong HTTP method. |
| 500 Server Error | Server-side issue. |
| Timeout | API unavailable, slow, or blocked. |
Load test artifact issue
- review the generated plan
- start with smaller load
- open the JMX in JMeter where applicable
- confirm supporting files are available
- adjust local paths if needed
Contact support
Need help? Contact QUAGIX at quagixinnovations@gmail.com with the product name, approximate date/time, run ID if available, screenshot if useful, and a short description of the issue.